## Online Reputation Management

68% of survey respondents trust consumer opinions that are posted online (Nielsen). First impressions count. Make an online impression that fosters trust and shows commitment to ongoing customer engagement.

### Online Reputation Audit

Review search results, directories, websites, social media, blogs, news, press articles, reviews, etc. Summarise online reputation audit findings. Provide input to online reputation management and optimisation activities.

### Online Reputation Monitoring

Monitor and analyse digital channels. Set-up mention alerts. Track relevant trending topics, brand conversations, social mentions, etc. Identify, classify and prioritise online reputation issue for remediation.

### Online Reputation Management

Create and promote positive content's visibility. Effectively respond to negative comments and feedback. Suppress/remove eligible negative content – inaccurate/defamatory reviews, blog posts, etc.

### Online Reputation Reporting

Track and report your online reputation health status. Report on significant online reputation items in the reporting period. Feedback on optimisation activities and their results.

✓ Build Trust & Credibility

✓ Demonstrate Commitment to Customer Service

✓ Gain Valuable Insight from Engagement

✓ Protect Your Brand & Mitigate Risks

✓ Increase Conversions & Sales